Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

A few days ago I got a question from a colleague who was wondering if it is possible to make something similar as the OOB VIP-flag. An image that shows on users under certain circumstances. The VIP-flag looks like this for those who hasn't seen it.

find_real_file.png

So I went to System UI -> field styles to see where that little picture came from.

And in there you will find the record for this, connected to the incident table:

find_real_file.png

Taking a closer look at the style you can see this:

find_real_file.png

Ahh, so the file is in the image library... Lets go and see what else there is. Perhaps I can use another OOB image for my colleague.

So I headed to System UI -> Images

find_real_file.png

Hmmm.. only 163 images? is this really the place?

Lets see if we find vip.gif...

find_real_file.png

NO RECORDS TO DISPLAY?!

This really confused me...

Why can't I find the image and how many other images are in the dark, waiting to be discovered?

It took me quite a while, looking, digging, searching & bribing. But I finally found out where to see them all, and it only took one page to rule them all.

image_picker.do...

find_real_file.png

There you have it... and if you for example choose "icons" in the dropdown you get this:

find_real_file.png

And if you hover over the icon, you get a nice infotext about where url for that specific image.

Hope this will save some hours for someone else out there 😃

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