Reference qualifiers made simple

[Suzanne Smith]

"Life is really simple, but we insist on making it complicated"

-Confucius

We like making things simpler for our customers. For example, in the Eureka release that debuted earlier this year, we introduced simple reference qualifiers. A reference qualifier controls the data that can be selected for a reference field. Prior to Eureka, reference qualifiers could only be created using a static encoded query string or JavaScript. Now, there's an easier way.

Build your Simple Reference Qualifiers:

1. Navigate to the form containing the reference field you want to edit.
   For example, navigate to Incident > Create New or Software Asset Management > Software Models.
2. Right-click the label of the field you want to edit and select Personalize Dictionary.
   For example, on the Software Model form, right-click on the Manufacturer field label and select Personalize Dictionary.
   
3. In the Reference Specification section, check that the Reference field contains the correct table. Select another table, if necessary.
4. In the User reference qualifier choice list, select Simple.
5. In Reference qual condition, build the reference qualifier condition. For example, [Manufacturer] [is] [true]. This qualifier restricts the companies you can select for this field to companies with the Manufacturer field set to true.
6. Click Update.

Think about the different ways you can strategically use simple reference qualifiers to limit the values for reference fields in your instance.

ServiceNow offers more information about reference qualifiers.

In the product documentation:

Reference Qualifiers

Reference Fields

Condition Builder

Creating New Fields

In the community:

Only show groups with "assignment group" ticked

Parent table to get an access to child table column

Reference qualifier required to limit Project list by state