ServiceNow Education Services Team Introduces Asset Management Training Course

[Andy Ho]

The ServiceNow Education Services team recently introduced a new training offering for people interested in learning more about ServiceNow's Asset Management application.

This is a 3-day technical course targeted to Asset Managers and others in a company who work with assets and financial and contractual information related to these assets. Click here to review our course description posted to our corporate site. The course schedule is also available from this page.

I sometimes get asked by customers whether or not they should take this course or whether they should request our process user training for Asset Management so I thought I would take a few minutes to provide a little Q&A:

Q: What is the primary difference between the 3-day course and the process user training offering for Asset Management?
A: The process user training offering provides customized training materials and delivery to a customer's implementation of Asset Management. The 3-day training focuses more on how to implement Asset Management but is not customized to a customer's implementation. Using the car analogy I've used in previous posts, the process user training is more like driver training and the 3-day course is more like mechanic training.

Q: What is the duration of each course?
A: As stated, the more technical course is 3 days long. Process user training is usually on the order of 1-2 hours.

Q: Most of the current courses for the 3-day course is only available via the virtual training classroom. What if I want to have it onsite?
A: If you have more than 5 people at your company that would like to take the course, it might make more sense to have a trainer come onsite (cheaper too). If you have a number of people in your local area that would be interested, that would be another avenue to pursue. To coordinate this effort, please send an email to training@servicenow.com

Q: Do I need any prior experience with ServiceNow before I attend this course?
A: Only our Foundations course is a recommended pre-requisite.

Q: What if I think I need the process user training instead?
A: Contact your ServiceNow Professional Services representative for a quote. Alternatively, you can contact me for more details at andy.ho@servicenow.com