Call it whatever you want — IT Service Management, IT Operations Management, Application Performance Management — it's an enormous category.
So, it's no wonder we often hear, "I already have a tool that does that." In reality, however, that is never true.
In simple terms, we like to use this play on words, "It all starts with the map".
Our ServiceWatch software automates mapping of IT infrastructure to business services in order to deliver unified IT performance management. So, for us, "it" and "IT" all starts with the map.
On one hand, our innovative approach stands out by providing results 20 times faster and 80% lower cost than traditional approaches. And, on the other hand, ServiceWatch fits in by integrating with other monitoring, event management and application performance management tools, plus widely-used system and application software, as well as CMDB (configuration management database) software.
If you are using CMDB software, we automate the process of building service models that can be used to populate the CMDB — enhancing your investment in the CMDB.
And, if you've got monitoring software in place (we don't know anyone who doesn't), we enhance your investment in those — even those of you who have deployed application monitoring performance tools. ServiceWatch is able to receive events and put those in the context of service impacts to help improve uptime and mean time to repair (MTTR).
Now, let's try again, do you already have a tool that does all that?
