Telecom and manufacturing teams need robust order, asset, and field workflows—fast. ServiceNow’s push into industry-aligned solutions means you don’t have to start from zero. Pre‑configured data structures and processes shorten delivery, while low‑code lets you tailor last‑mile logic without brittle customizations. In practice, that looks like reusing industry tables, extending with App Engine for site‑specific rules, and automating fulfillment across ERP, CRM, and OSS/BSS via IntegrationHub spokes. The advantage is twofold: faster implementation and easier upgrades, because you ride with platform patterns instead of one‑off scripts. For manufacturers, pair this with proactive service ops to prevent downtime; for telecoms, orchestrate multi‑party handoffs reliably. The consistent theme: adopt the accelerator, adapt with low‑code, integrate with spokes, and keep your domain model clean.
