Kingston is here! Kingston delivers exciting new capabilities that drive machine learning for everyday work, no code process automation, and user experience innovations. These capabilities allow you to:
- Reduce IT incident triage time and customer service response times with Agent Intelligence
- Identify and resolve critical IT service outages faster with Major Incident Management
- Use traffic-based discovery to accelerate the creation of service maps with IT Operations Management
- Manage key project portfolio management tasks in one place with Project Workspace
- Uncover deep insights on unstructured data with Text Analytics
- Remediate user-reported email attacks quickly with End-to-End Phishing Response
- Focus on problematic cases and accounts with Escalation Management
- Resolve HR cases faster with Response Templates
- Empower non-developers to automate business processes with Flow Designer
- Connect process flows to external services easily with IntegrationHub
And much more.
Explore all that's new and embark on your journey to Kingston!
- For an overview and product demos, register now for the Kingston release video broadcast
- For a quick summary of new capabilities, check out the Kingston Fact Sheet
- Read blogs by solution experts
- Get time saving communication templates to let your users know the benefits of upgrading to Kingston
- Join the Ask the Experts events on the Community!
And of course, don't forget to request your upgrade to Kingston in HI.
