The Master Sheet

[Jakob Anker]

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Architecture Architectural Governance Compilation of architecture resources. Should you Self-Host? Decision tree and resources for determining if on-premises installation is for your organization.  Get what you paid for Understand if you are leveraging all the capabilities you paid for. Kick 'It's just a ticketing tool in the butt' A small rant on the mental block that can occur when ServiceNow's scope isn't understood. Don't buy a big boat if you don't have a crew Understand how many FTEs your ServiceNow instance needs.	The Sheets The Performance Sheet Understand the performance of your instance. An exhaustive list of performance management tools and services. The Governance Sheet In this blogpost I share a compiled list of governance, and policy-related resources from ServiceNow.
Career and RiseUp "If you could travel back in time to the start of your ServiceNow career, what would you advise yourself?" Chuck Tomasi Maik Skoddow Pradeep Sharma Robert Fedoruk Rising Up Starts With You My take on RiseUp the initiative of ServiceNow to enable 1 million people to live their best lives by 2024.	Community Vlog-series: The Certified Technical Architect Program First-hand report on the experience of being on the CTA program week by week.  Attempt not to find the fault in others Understand how to smoothly navigate bad practices implemented by others. Don't let guidance drive you into a lake Take prescriptive guidance to heart, though remember to understand your context
Conundrums The Case of the Fradulent Transactions VLE in need of advanced reporting on high volumes of data from an external database. The Case of the Many Directories VLE in need of data rationalization to achieve a user friendly request fulfillment and SSO.	Customization Get away from the 'out-of-the-box' box A small rant on the buzzword of 'OOB' and its use. Discover your own monster of Frankenstein Understand the level of customization on your instance.
Data Data Governance Compilation of Data Governance resources. CSDM with Charles the Baker - part 1 Understand the foundation and crawl stage of CSDM. CSDM with Charles the Baker - part 2 Understand the walk stage of CSDM.	Development Development Standards Compilation of Development Standards. Flow or Workflow Understand the advantages of Flow vs Workflow. Synch comments and work notes Scripted logic to synchronize any communication between related records without recursive updates. Avoid custom fields on Business Service (or any other CI-class) Understand how to utilize the teams related list on all CIs. Global sys_id Search Know how to find any pesky record based on its sys_id. Multi-session testing How to test a process with more than one stakeholder from the same browser without impersonation.
Design and Delivery Solution Design Compilation of Solution Design resources. Technical Design Compilation of Technical Design resources. Cut workshops in half Know the free learning assets available to you. Stop inventing; we found the wheel! Know the free implementation assets available to you. How to gather and evaluate requirements In this blog post, I touch on the topic of user stories and how I have seen them used at different clients and partners, and how the pitfalls related to the observed usage the user story format might be overcome. Beyond Technical - Setting Sails for an Unsiloed Future Embrace the challenges of the 'us' VS 'them' mentality in IT, and help breach the gap.	Idea and Demand Idea and Demand Management Manage ideas and demands. User Story Mananagement Comply with leading standards for capturing user stories. Portfolio Reporting Standards Report on the effectiveness of demand management.
Platform Management Platform Management Standards Compilation of platform management resources. Performance Profiling - Automated Test Framework Understand how platform changes (data imports, updates, upgrades, ...) will impact the performance of your instance.	Reporting Is it worth it? Understand the estimated ROI on a ServiceNow investment. Platform Logs OOB logs. Platform Health Understanding the health of the platform. Native Insights Application-specific reporting insights. Strategic Reporting Standards Report on effectiveness of strategy. Portfolio Reporting Standards Report on the effectiveness of demand management. Technical Reporting Standards Reports on the effectiveness of technical governance.
Upgrade The hidden upgrade technique Utilize the preview upgrade function to avoid sweat and tears. Don't skip skipped changes Thoughts on skipped change management and free resources. Platform Management Compilation of official SN resources.	Strategy Strategic Direction Set a direction for your Service Management initiatives. Strategic Organization Set an organization to achieve your strategic ambitions. Strategic Reporting Standards Report on strategic effectiveness.
Security Security Compilation of Security Resources.	Testing Testing Standards Compilation of Testing Resources.
Misc Night of the Undead Data Spooky story of a go-live at midnight Friday the 13th.

More content by Jakob Anker Nielsen

Connect With Me

[Jakob Anker]

Connect With Me

Architecture Architectural Governance Compilation of architecture resources. Should you Self-Host? Decision tree and resources for determining if on-premises installation is for your organization.  Get what you paid for Understand if you are leveraging all the capabilities you paid for. Kick 'It's just a ticketing tool in the butt' A small rant on the mental block that can occur when ServiceNow's scope isn't understood. Don't buy a big boat if you don't have a crew Understand how many FTEs your ServiceNow instance needs.	The Sheets The Performance Sheet Understand the performance of your instance. An exhaustive list of performance management tools and services. The Governance Sheet In this blogpost I share a compiled list of governance, and policy-related resources from ServiceNow.
Career and RiseUp "If you could travel back in time to the start of your ServiceNow career, what would you advise yourself?" Chuck Tomasi Maik Skoddow Pradeep Sharma Robert Fedoruk Rising Up Starts With You My take on RiseUp the initiative of ServiceNow to enable 1 million people to live their best lives by 2024.	Community Vlog-series: The Certified Technical Architect Program First-hand report on the experience of being on the CTA program week by week.  Attempt not to find the fault in others Understand how to smoothly navigate bad practices implemented by others. Don't let guidance drive you into a lake Take prescriptive guidance to heart, though remember to understand your context
Conundrums The Case of the Fradulent Transactions VLE in need of advanced reporting on high volumes of data from an external database. The Case of the Many Directories VLE in need of data rationalization to achieve a user friendly request fulfillment and SSO.	Customization Get away from the 'out-of-the-box' box A small rant on the buzzword of 'OOB' and its use. Discover your own monster of Frankenstein Understand the level of customization on your instance.
Data Data Governance Compilation of Data Governance resources. CSDM with Charles the Baker - part 1 Understand the foundation and crawl stage of CSDM. CSDM with Charles the Baker - part 2 Understand the walk stage of CSDM.	Development Development Standards Compilation of Development Standards. Flow or Workflow Understand the advantages of Flow vs Workflow. Synch comments and work notes Scripted logic to synchronize any communication between related records without recursive updates. Avoid custom fields on Business Service (or any other CI-class) Understand how to utilize the teams related list on all CIs. Global sys_id Search Know how to find any pesky record based on its sys_id. Multi-session testing How to test a process with more than one stakeholder from the same browser without impersonation.
Design and Delivery Solution Design Compilation of Solution Design resources. Technical Design Compilation of Technical Design resources. Cut workshops in half Know the free learning assets available to you. Stop inventing; we found the wheel! Know the free implementation assets available to you. How to gather and evaluate requirements In this blog post, I touch on the topic of user stories and how I have seen them used at different clients and partners, and how the pitfalls related to the observed usage the user story format might be overcome. Beyond Technical - Setting Sails for an Unsiloed Future Embrace the challenges of the 'us' VS 'them' mentality in IT, and help breach the gap.	Idea and Demand Idea and Demand Management Manage ideas and demands. User Story Mananagement Comply with leading standards for capturing user stories. Portfolio Reporting Standards Report on the effectiveness of demand management.
Platform Management Platform Management Standards Compilation of platform management resources. Performance Profiling - Automated Test Framework Understand how platform changes (data imports, updates, upgrades, ...) will impact the performance of your instance.	Reporting Is it worth it? Understand the estimated ROI on a ServiceNow investment. Platform Logs OOB logs. Platform Health Understanding the health of the platform. Native Insights Application-specific reporting insights. Strategic Reporting Standards Report on effectiveness of strategy. Portfolio Reporting Standards Report on the effectiveness of demand management. Technical Reporting Standards Reports on the effectiveness of technical governance.
Upgrade The hidden upgrade technique Utilize the preview upgrade function to avoid sweat and tears. Don't skip skipped changes Thoughts on skipped change management and free resources. Platform Management Compilation of official SN resources.	Strategy Strategic Direction Set a direction for your Service Management initiatives. Strategic Organization Set an organization to achieve your strategic ambitions. Strategic Reporting Standards Report on strategic effectiveness.
Security Security Compilation of Security Resources.	Testing Testing Standards Compilation of Testing Resources.
Misc Night of the Undead Data Spooky story of a go-live at midnight Friday the 13th.

[Jakob Anker]

More content by Jakob Anker Nielsen

Connect With Me