Being keen followers of the community website (blogs and forums) us ServiceNow development folk often see good ideas, requests for help and issues reported by our customers.
Often we get inspiration from our customers - Like Chris Damon who tweeted out a request for Incident timelines and got a prototype a day later
@j_roberts Ha! I'm not that impatient. From tweet to delivered functionality...social media win! Thank you!
I thought it would be handy to have a more convenient way to create ServiceNow records straight from the browser.
Here is the totally unofficial Google Chrome extension for ServiceNow.
The extension is used by right clicking a webpage and selecting one of the following options:
- Go to your instance
- Create an Incident
- Create a Problem
- Create a Defect (Requires the SDLC module on your instance)
- Create an Enhancement Request(Requires the SDLC module on your instance)
- Search the Wiki (If you select some text and right click)
- Go to the wiki
The extension creates (and saves) the record, then opens it in a new tab for you to add detail.
Now we can be browsing through the forums, spot a great idea or a customer needing help and get it into ServiceNow with a few clicks.
I though this might also be handy for people who use webmail - if you have one of those out-of-band IT support type emails just select the text, right-click and off you go.
It's early code, but in my testing it works fairly well. I did have a few 500 errors, which went away with a restart of Chrome.
Don't forget to configure the extension with your instance, username and password.
Have fun!
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