...but according to ServiceNow (OTB) there are only 9 countries in a suggestion field.
Now I work for a global organisation and with offices in 30+ countries and staff who travel to many more. (We capture travel in ServiceNow.) So here is a quick and simple enhancement that we implemented to add 205 countries and their ISO and dial codes, so that we could reuse them across our instance
- Create a u_country table (extend the Task table)
- On that new table create these fields: Name, ISO Code, Continent, Dialing Code, Idd Prefix, Ndd Prefix (type string)
- Download and import [asset|aid=1179|format=link|formatter=asset|title= 205 Countries and related data from here.]
(the attached list also contains additional locations that have alternate dialing codes) - Use your new u_country reference field across your instance.
Obviously you could add all sorts of other data to this table that might be useful to your organisation.
Hope this helps!
Disclaimer/Notes
- Fully test any new configuration before deploying to your instance.
- There are anywhere between 195 and 320 countries in the world dependant on the source.
- The attached data is from one source and subject to change, please validate before use.
- Based on feedback from ServiceNow I suspect this will become added to a future release.
- Idd Prefix stands for International Direct Dialling.
- Ndd Prefix stands for National Direct Dialling.
Until next time...
Paul Hardy
Twitter | LinkedIn
2 Comments
