Think Like a ServiceNow Employee: April 2014 Top KB Articles

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledge of the product.

Here are the Top KB articles that ServiceNow Employees were reading in April:

(Login will be required to view these articles)

Topic: Application Administration Solutions

Title: Asset Management did not get upgraded (Calgary Release) (KB0522332)

Synopsis: If your Asset Management application is not updated in the Calgary release, and your warehouse records didn't migrate over, it could be due a user manually adding warehouse records in the Aspen release.

Topic: Integrations Solutions

Title: Allowing email delivery from ServiceNow to your mail servers (KB0535456)

Synopsis: If your company prevents email from being delivered from unknown IP addresses, or uses any services that filter spam based on IP address, you can configure those services using ServiceNow's Sender Policy Framework (SPF) records.

Topic: User Experience Solutions

Title: New HI Improvements (KB0536942)

Synopsis: The user interface of HI has been updated with new features and icons. You can find everything from tips and tricks to using the updated UI, where certain features have moved to and what the new icons are capable of.

Topic: Performance Solutions

Title: Troubleshooting stuck or locked semaphore(s) (KB0517320)

Synopsis: If your transaction time is longer than two hours, your semaphore may be stuck. A slow or stuck semaphore could be due to a heavy load on the server or an overloaded system.