Think Like a ServiceNow Employee: August 2014 Top KB Articles

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledge of the product.

Here are the Top KB articles that ServiceNow Employees were reading in August:

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Topic: Application Administration Solutions

Title: Best Practice - Metric Instances | Cleanup (KB0538882)

Synopsis: Determine how long captured values for Metrics are relevant to current business needs.

Topic: Integrations Solutions

Title: Moving from active to passive connections on an FTP data source (KB0539207)

Synopsis: If you are experiencing deprecating and removal of Active FTP functionality from the platform, you will need to add the connection.passive property to all FTP data sources and set the property value to true.

Topic: Automation Solutions

Title: Review the agent log for MID Server errors (KB0535148)

Synopsis:   If your MID Server has started, but it didn't connect to your ServiceNow instance, check the agent log for MID Server errors. The agent log is in the sub-folder of the agent folder for the MID Server you're troubleshooting.

Topic: Performance Solutions

Title: Online alter changes (KB0539427)

Synopsis: When a change is made to a table, such as adding a field to a form or creating an index, a change needs to be made on a database level. This is commonly done via an ALTER operation. However, in current versions of MySQL, these alter operations require a table lock, which can block other queries from running, which can potentially cause an outage.

Topic: User Experience Solutions

Title: Vector icons missing in UI14 if glide.ui.strict_content_types property is restricting download (KB05...

Synopsis: Instances upgraded to Eureka may have missing vector icons. You may need to edit the value by adding the file types ttf and woff to the list.