Think like a ServiceNow Employee: February's Top KB articles

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledge of the product.

Here are the Top KB articles that ServiceNow Employees were reading in February:

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Topic: Integration Solutions

Title: Emails to incidents come in as winmail.dat attachments (KB0529478)

Synopsis: If you have noticed that your email from Outlook produces an empty Incident record with an attachment named win mail.dat, you may need to configure the Exchange server.

Topic: Application Administration Solutions

Title: Asset management did not get upgraded (Calgary Release) (KB0522332)

Synopsis: If your warehouse records are not being migrated and the Asset management application is not being upgraded when migrating to Calgary, it could be because someone manually added warehouse records in Aspen.

Topic: Automation Solutions

Title:   32-bit MID server will not start on 64-bit Linux (KB0518770)

Synopsis: If your 32-bit MID server does not start on a 64-bit Linux and you are receiving an error message, it may be because the 32-bit GNU C Libraries have been deprecated in the new version of Linux.

Topic: Performance Solutions

Title: Troubleshooting stuck or locked semaphores(s) (KB0517320)

Synopsis: A slow transaction, degraded performance of an instance, backed up events or job queue, and low memory alerts could be a sign that there is a problem with the semaphore.

Topic: Internal Systems

Title: Incident Notifications and Key Contacts (KB0521729)

Synopsis: Based on specific events, key contacts on the Company record will receive notifications

Topic: Programs

Title: Early Access Program (Dublin) (KB0524522)

Synopsis: The list of key features and enhancements in Dublin including, vendor performance management, resources management, password reset and team development.

Topic: User Experience Solutions

Title: Deleting or Editing a Bad Comment or Work Note from a Record (KB0520375)

Synopsis: If you are trying to delete or edit a work note from a record, you may need to update the journal entry in the [sys_journal_field] table and the audit entry in the [sys_audit] table.