Think Like a ServiceNow Employee: June 2014 Top KB Articles

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledge of the product.

Here are the Top KB articles that ServiceNow Employees were reading in June:

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Topic: Application Administration Solutions

Title: How to reset a password (KB0535205)

Synopsis: Can't log in to your SURF, HI, Community account or company instance? You can reset your password yourself, and open an incident if you are having difficulties obtaining your new password.

Topic: Integrations Solutions

Title: Enabling Email Sending (KB0521768)

Synopsis: If an email notification fails to send from your instance and does not appear in the Outbox, the system properties that control email notifications may not be configured properly.

Topic: Automation Solutions

Title: Determining a table cleaner issue (KB0538279)

Synopsis: If you are experiencing slow transaction response times and/or receiving low memory alerts appear, it could be due overloading the Java heap parameters.

Topic: Performance Solutions

Title: Identifying abnormal JVM memory utilization (KB0517274)

Synopsis: Policies and procedures for customer application penetration testing. It includes details for both acceptable and prohibited behavior on the ServiceNow platform.

Topic: User Experience Solutions

Title: Requesting a non-production instance reset (Zboot) (KB0538835)

Synopsis: Users with the Customer Administrator or Partner Administrator role can now use the Self-Service module on HI to request the reset (Zboot) of a non-production instance, instead of submitting the request as an incident.