Think Like a ServiceNow Employee: November 2014 Top KB Articles

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledge of the product.

Here are the Top KB articles that ServiceNow Employees were reading in November:

(Login may be required to view these articles)

Topic: Application Administration

Title: Calgary Text Indexing   | Instance Full Text Re-Indexing after upgrade to Calgary (KB0529985)

Synopsis: ServiceNow considers the vulnerability as a minimal risk to our environment. Find out what is being done about POODLE, who customer support notified and additional information.

Topic: Integrations Solutions

Title: Common SAML 2.0 Errors and Their Solutions (KB0529257)

Synopsis: This article lists common SAML 2.0 errors and solutions that can be used to help troubleshoot your SAML 2.0 integration. In some cases, external sites can also provide assistance. External solutions are listed in the tables below after any officially supported solution.

Topic: Automation Solutions

Title: MID Server Performance Reports | How to gauge the performance of deployed MID Servers (KB0538157)

Synopsis:   Use the reports module to create the default reports included in the Eureka release.

Topic: Performance Solutions

Title: Managing Network Connectivity Issues (KB0517267)

Synopsis: If you are unable to connect to your instance, or your instance is slow, or you cannot authenticate or log in, you may need to troubleshoot your network connectivity.

Topic: User Experience Solutions

Title: Determining if a user has permissions to create, read, and write on an extended table (KB0523743)

Synopsis: Determine if a user has the necessary permissions to create, read, or write on an extended table. Not having the right permissions can prevent the New or Edit buttons from appearing on a related list or unexpected results.