Think Like a ServiceNow Employee: October 2014 Top KB Articles

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledge of the product.

Here are the Top KB articles that ServiceNow Employees were reading in October:

(Login may be required to view these articles)

Topic: Security and Hosting

Title: POODLE security vulnerability and impact to ServiceNow | Security Advisory (KB0542113)

Synopsis: ServiceNow considers the vulnerability as a minimal risk to our environment. Find out what is being done about POODLE, who customer support notified and additional information.

Topic: Integrations Solutions

Title: ODBC Driver Installer (KB0540707)

Synopsis: Download the current ODBC version to avoid linked server issues.

Topic: Automation Solutions

Title: Determining if the Variable Editor is added to the form (KB0538897)

Synopsis:   Experiencing invisible variables that are not showing on forms? Try troubleshooting the Variable Editor.

Topic: Performance Solutions

Title: Gathering Stats.do and Threads.do Page Data (KB0517269)

Synopsis: Use the System Diagnostics application to find root causes of performance issues and use the Diagnostics page for information on a running instance and cluster nodes.

Topic: User Experience Solutions

Title: Customer Administration (KB0538359)

Synopsis: Learn about all of the things a customer administrator can do in ServiceNow. Functions of the customer admin include managing the user list, updating HI user information, and granting access.