Have you been wanting to use the new Known Error knowledge base, but aren't sure where to start? Check out this video, whichprovides an overview of the new features of the Known Error knowledge base. The Known Error Knowledge Base is where you can to locate the latest information about all of ServiceNow's known errors. You can also report that your instance is affected by the Known Error which will then subscribe you to any changes made to the KE's state.
In this video you will learn how to:
Find Known Errors on the community
Find Known Errors in HI
Find Known Errors from the customer support portal
Subscribe to Known Errors
Link your affected instance to the Known Error
Determine if anyone else has reported this product issue on the community
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