Top Known Errors that may affect you - July 22, 2015

[heidi_schnakenb]

Ready for this week's Known Error report? Here's the latest top KEs that might be affecting you right now. If you do spot a KE that affects you, please take advantage of our new subscribe feature, which keeps you informed of any updates or fixes for that KE. We hope this helps and we look forward to your feedback.

Please note, some articles may require you to log in to HI. You can now subscribe to Known Error articles to be notified of any changes and updates made to it.

Top 10 Known Error subscriptions

Title	Number	Description
Chrome versions 31.0.1650.48 and above are intermittently not loading some frames	KB0533386	Crome fails to load one of the frames, application menu or main frame
Upgrading to Dublin deletes baseline homepages	KB0536427	Upgrading to Dublin overwrites (deletes) sys_portal and sys_portal_page records of OOB homepages.
Customer unable to access instance after developing and implementing custom scripting	KB0546241	An Instance was unavailable or suffered loss of business function due to custom scripting implemented by the customer. The functionality of the product enables behavior that can, unintentionally, impact availability or business function.
Multi line text (textarea) variable will hide CMS buttons due to iFrame not resizing	KB0550675	As you type new lines of text into the multi-line variable, it will push the Cancel and Submit buttons for the record producer within the iFrame.
Emails open very slowly from the list view of the sys_email table	KB0535704	When trying to view an email record directly from sys_email and the "view' that is being used contains the Email Log section, the record takes a long time to open.
Sending an event to a completed workflow causes a memory leak in the workflow engine	KB0539163	OutOfMemory due to the killSwitch() observer objects that would not be deleted. This does not cause an outage or an issue with the instance while it is on Dublin.
Checkbox variables added to a Variable Set do not appear together under the label	KB0546020	Since upgrading to Eureka, checkbox variables do not appear as grouped. This only happens when the checkbox variables are held inside a Variable Set.
CI forms load slowly and may cause a node out-of-memory condition if they include a CI Relations for...	KB0546751	A known issue exists in the base product that affects the CMDB module. When rendering the CMDB Configuration Item form, the related Configuration Items (CI) and tasks are iterated and then displayed for the user. A defect exists in previous releases, allowing this iteration to continue to 100 levels. Although all of these cannot be displayed in the form, the background task querying the database for the details of the related items consumes a large amount of memory, eventually causing the node to fail.
Scheduled report did not generate chart in PDF file	KB0549810	Scheduled report does not generate charts in a PDF file. This issue happens intermittently. In the PDF file, the following error message appears: "Conversion Failed: Did not receive a success in the HTTP response: no thrown error"
ACLs on referenced records are only evaluated against the specific displayed derived fields when in ...	KB0529493	When you add a Reference to a table and add derived (dot-walked) fields from the referenced record to List view on the original table, the ACLs on the referenced table do not have access to the full referenced record. Instead, they have access to only those specifically derived fields.

Also, if you are experiencing a product issue within ServiceNow and are unable to find a Known Error or Knowledge Base article that can assist you, please post the bug to the community. Our members and internal employees will do our best to offer guidance and document as necessary.