Top Known Errors that may affect you - June 2, 2015

[heidi_schnakenb]

This week we examined the Known Errors with the highest number of events associated with them, and compiled a list of the top KEs that might be affecting you right now. If you do spot a KE that affects you, please take advantage of our new subscribe feature, which keeps you informed of any updates or fixes for that KE. We hope you find this feature helpful going forward! We look forward to your feedback.

Please note, some articles may require you to log in to HI. You can now subscribe to Known Error articles to be notified of any changes and updates made to it.

Top 10 Known Error subscriptions

Title	Number	Description
Scheduled report did not generate chart in PDF file	KB0549810	Intermittently, scheduled report did not generate chart in PDF file. In the PDF file, the following error message appears: "Conversion Failed:Did not receive a success in the HTTP response: no thrown error"
In UI15, the List Collector variable on a form registers a change that triggers the Confirm Navigati...	KB0549734	When viewing a request item that has the list collector variable on the form, you are prompted that you have made a change when leaving/reloading the page. This also occurs on other forms with the variable editor.
Performance degradation when using UI15 in IE9	KB0549549	Performance can be slow and lag in UI15 when using IE9. High CPU usage toward 100% is seen often.
Creating a UNIQUE index via the UI with online alter enabled corrupts the table if the data is not u...	KB0549424	Creating a UNIQUE index using the UI with online alter enabled could lead to a data loss if the data is not unique. After adding indexes with a unique constraint, you will see these symptoms if your instance is affected: - Table corruption - Data loss - Failure to insert records into the table
Order Guide does not work properly after adding checkbox variable	KB0547609	Adding CheckBox variable on Order Guide breaks order guide.
Variable sets are not displaying in the intended order	KB0547487	When upgrading to Eureka Patch 9, variable-set variables are not displayed in the intended the order as before.
Notification devices display an invalid choice for the Type field. The value, email, appears in blue...	KB0546714	Some instances see notification devices that have a type value of email, in lower case, which does not exist as one of the sys_choice values for that field.
Workflow Catalog Variables do not display in the requested item after first use	KB0546574	Workflow catalog variables only appear in first Requested Item (RITM) created for that variable.
Catalog Task activity no longer displays Variables in the Workflow Editor after an upgrade to Calgar...	KB0539492	Workflow's Catalog Task Activity does not show any variables in Calgary Patch 6.
Emails open very slowly from the list view of the sys_email table	KB0535704	When trying to view an email record directly from sys_email and the 'view' that is being used contains the Email Log section, the record takes a long time to open. The use of the Email Logs related list queries all of syslog (and any shards as required), looking for any entry with a source that matches the email record that is requested. When an instance has large syslog table(s), this can take a long time to execute and allow the record to open.

Also, if you are experiencing a product issue within ServiceNow and are unable to find a Known Error or Knowledge Base article that can assist you, please post the bug to the community. Our members and internal employees will do our best to offer guidance and document as necessary.