Top Ten Solutions - August 18, 2014

[heidi_schnakenb]

We keep track of the most popular articles each week, and we thought it would be helpful to share these with the whole ServiceNow community, in case any of you face similar issues. Below are the top solutions this week.

Please note, some articles may require you to log in to HI.

1. For issues with Chrome - KB0533386: Chrome versions 31.0.1650.48 and above are intermittently not loading some frames
2. For issues with chat in IE9   — KB0523489: Unable to close the chat window in Internet Explorer 9
3. For issues with ODBC — KB0522804: ODBC - OpenAccess SDK 7.0 Management Console on x86 environment refers to non-existing "P...
4. For issues with UI14   — KB0539843: UI14 not activated by default for upgraded instances
5. For issues with SCS directory uploads   — KB0521121: SCS Directory Uploads Not Syncing Between Cluster Nodes
6. For issues with incident urls   — KB0533168: URL does not link to incident when copied into a Word document
7. For issues with native regular expressions   — KB0540100: Use of Native Regular Expressions is inefficient, can lead to outage
8. For issues with HMTL editor   — KB0522473: HTML Editor strips absolute links and makes them relative to site root
9. For issues with Dublin - KB0536427: Upgrading to Dublin deletes baseline pages
10. For issues with company/domain separation - KB0529575: Company/domain separation and editing an article causes caching issue

Remember, if you are having trouble with your instance, be sure to check out the Knowledge Base, ServiceNowProduct Documentation, or search Community.