Top Ten Solutions - February 18, 2015

[heidi_schnakenb]

It's that time of the month again - time for the Known Error hot spots! Take a look to see if any of these issues might be affecting you and let us know if and how these articles help you resolve them. Don't forget to leave us your questions and comments here or directly in the KB article. Enjoy!

Please note, some articles may require you to log in to HI.

1. For issues with URLs in Word - KB0533168: URL does not link to incident when copied into a Word document
2. For issues with workflow in Eureka - KB0542095: Upgrading to Eureka Patch 5 moves Workflows into an unintended domain
3. For issues with email templates after upgrading - KB0546209: Email client templates do not work after upgrading
4. For issues with HTML paragraph tags - KB0535106: Extra HTML "paragraph" tags being added for carriage returns sent in the email client whe...
5. For issues with the SLA percentage timer - KB0542141: SLA Percentage Timer, with a schedule, can fire incorrectly
6. For issues with line breaks in templates - KB0540124: Line breaks in the body of an email client template are lost when the template populates
7. For issues with TinyMCE in Eureka - KB0540618: TinyMCE is not installed with upgrades to Eureka
8. For issues with the Engine Based Notification plugin - KB0540612: Activating the Engine Based Notifications plugin overwrites several default email notific...
9. For issues with update set back-out - KB0535547: Update Set Back Out appearing not to delete newly created columns in database
10. For issues with UI policies - KB0532703: UI Policy fails when a reference field has an ACL
    

If you are having trouble with your instance, be sure to check out the Knowledge Base, ServiceNow Product Documentation, or searchCommunity.