Top Ten Solutions - January 26th, 2015

[heidi_schnakenb]

We're back with this week's most popular Known Error articles! Take a look to see if any of these issues might be affecting you and let us know if and how these articles help you resolve them. We look forward to your feedback.

Please note, some articles may require you to log in to HI.

1. For issues with UI14 - KB0539843: UI4 not activated by default for upgraded instances
2. For issues with catalog items in Eureka - KB0540605: Catalog item search within CMS not functioning in Eureka
3. For issues with the ODBC driver and Excel - KB0539815: The ODBC driver causes Excel crashes when refreshing the data
4. For issues with dates on the Change form - KB0539963: Error [Planned end date must be after Planned start date] appears on Change form
5. For issues with visual task boards - KB0541346: Visual task boards do not work properly if the Mobile UI plugin is not activated
6. For issues with clones   - KB0522791: Clones fail due to a bad database connection pool
7. For issues with fields in Chrome and Safari - KB0523639: The g_form.removeOption() is disabling fields in Chrome and Safari, but the list view sti...
8. For issues with memory in Eureka - KB0541299: After upgrading to Eureka, an out of memory condition occurs when null or zero length str...
9. For issues with SLAs - KB0522964: SLA retroactive pause calculation is incorrect
10. For issues with the show related incidents macro - KB0539241: The Show related incidents UI macro works on the caller_id field only in Dublin and later...

If you are having trouble with your instance, be sure to check out the Knowledge Base, ServiceNow Product Documentation, or search Community.