Top Ten Solutions - July 21, 2014

[heidi_schnakenb]

We keep track of the most popular articles each week, and we thought it would be helpful to share these with the whole ServiceNow community, in case any of you face similar issues. Below are the top solutions this week. Please note, some articles may require you to log in to HI.

1. For issues with subscription-based notifications - KB0539070: Subscription Based Notifications not enabled on old instances
2. For issues with Chrome — KB0533386: Chrome versions 31.0.1650.48 and above are intermittently not loading some frames
3. For issues with chat in IE — KB0523489: Unable to close the chat window in Internet Explorer 9
4. For issues with SCS Directory uploads — KB0521121: SCS Directory Uploads Not Syncing Between Cluster Nodes
5. For issues with Dublin upgrades — KB0536427: Upgrading to Dublin deletes baseline homepages
6. For issues with HTML editor — KB0522473: HTML Editor strips absolute links and makes them relative to site root
7. For issues with clone failures — KB0522791: Clones fail due to a bad database connection pool
8. For issues with duplicate incident numbers — KB0522835: Duplicate incident number >> Non-editable should not be prefilled with a filter selection
9. For issues with tables in Discovery - KB0522581: Discovery: cmdb_ci_ip_address table causing stalling of discovery
10. For issues with unnecessary update records - KB0528811: fx_price and sys_translated_text may still have update_synch attribute set

Remember, if you are having trouble with your instance, be sure to check out the Knowledge Base, ServiceNow Product Documentation, or search Community.