Top Ten Solutions - November 17, 2014

[heidi_schnakenb]

After a brief hiatus, our Top Ten Solutions column is back! You might remember that we keep track of the most popular Known Error articles each week and share these with the ServiceNow Community on a bi-weekly basis, in case any of you face similar issues. Below are the top solutions this week.

Please note, some articles may require you to log in to HI.

1. For issues with native regular expressions — KB0540100: Use of Native Regular Expressions is inefficient, can lead to outage
2. For issues with SMTP connection in TLS — KB0535687: The SMTP Connection in TLS will not be activated unless the Email Account plugin is enabl...
3. For issues with OAuth support — KB0536550: OAuth support for IMAP and SMTP plugin is not working in the base system
4. For issues with Google maps — KB0540979: Google maps API 3.14 deprecated: only one marker is placed on map
5. For issues with Chrome   — KB0533386: Chrome versions 31.0.1650.48 and above are intermittently not loading some frames
6. For issues with UI14 - KB0539834: UI14 not activated by default for upgraded instances
7. For issues with IE and HI - KB0538372: When using Internet Explorer while logged in to HI, the browser is forced into compatibil...
8. For issues with Knowledge articles — KB0533538: 'ARTICLE NOT FOUND' in header of all knowledge base articles
9. For issues with ODBC drivers: KB0539815: The ODBC driver causes Excel crashes when Refreshing the data
10. For issues with incident URLs: KB0533168: URL does not link to incident when copied into a Word document

Remember, if you are having trouble with your instance, be sure to check out the Knowledge Base, ServiceNowProduct Documentation, or search Community.

Coming soon: the next landing page series!