Measure outcomes, not outputs. Track cycle time from idea to production, reuse of shared components, incident density per release, and percentage of work using platform standards (tables, flows, spokes). For business impact, align each app to a value hypothesis—reduced onboarding time, faster case resolution, fewer compliance exceptions—and review quarterly. ServiceNow’s recognition in enterprise low‑code and broader orchestration validates that mature programs combine speed with consistency; your metrics should reflect both. Publish dashboards that make reuse visible and celebrate teams that contribute high‑quality components back to the catalog. Over time, these practices create a predictable delivery engine—and a portfolio that’s easier to audit and evolve.
