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We heard you wanted more Known Error Portal updates!

marjoriereynold
ServiceNow Employee
‎10-03-2022 03:09 PM

What we heard 

You told us you wanted to: 

  • Quickly find the most severe issues or the most viewed articles to focus on
  • Share known error information to coworkers in different methods
  • Save time communicating your experience of these issues to ServiceNow [‘I have this issue’ button]

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What we did 

For the second phase of Known Error Portal updates, we: 

  • Sort feature:
    • Added data to each article to enable visibility of severity
    • Added sort by severity, views, and last updated
  • More Actions to share your filtered & sorted data:
    • Enabled quick Copy Link to include all filters and sorting
    • Added Export to CSV to share data outside NowSupport
  • I have this issue!
    • Added new button to report that your instance experiences this issue, instead of filling out a full case form
    • Added automatic subscription to updates on the reported Known Error 

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Check out the new Known Error Portal! 

 

We’re listening 

Your feedback makes Now Support better, so keep it coming! Send us your thoughts by leaving a comment below.

 

 

 

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