Weekly Digest: New Knowledge Base Articles

[bianca_vaccarin]

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

(Requires a login to view)

Discovery - Explore your device's configuration, provisioning, identify running software and TCP connections between computer systems with Discovery.

• Discovery MSSQL - not using credential table (KB0533510)
• WMI: Get IIS Information probe results in warning "Unable to connect to path: root\MicrosoftIISv2. E...
• Discovery does not populate version field for IIS web servers (KB0534813)
• Help The Help Desk (HTHD) doesn't populate Software Installation table with Operating System (OS) as...
• Windows - Get IIS Information sensor causes long running query on the cmdb_ci_web_site table (KB0534...
• WindowsOSNameHelper script include does not remove trailing spaces. (KB0533559)

Email — Configure, diagnose and resolve issues with email and notifications.

• Email body contains invalid tags for line breaks (KB0534764)
• Admin can see Notification Email Script under System Policy > Email in Business Edition (KB0534765)
• Code showing in Incident Email Notifications for Add'l Comment ticket updates (KB0534771)

Data Certification - Manage scheduled and on-demand validations of configuration management database (CMDB) data with Data Certification.

• Data certification UI Macro "cert_task_data" has an invalid line "ga.addQuery("state");" (KB0534745)

Service Catalog - Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

• Catalog UI Policies not applying to variables in a RITM / Catalog Task when read-only (KB0534757)

Service Catalog/ Request Management - Define and manage the request fulfillment processes your organization use to deliver ordered catalog items using Service Catalog Request Management.

• Is this catalog item on an order guide? (KB0534703)

Surveys - Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.

• Questions field shows empty after run results (KB0534748)
• Partially completed surveys issue (KB0534746)

User Interface (UI) — Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

• Form sections issue: broken relationships between [sys_ui_section] and [sys_ui_form_section] records...
• Gauges disappear from the Service Catalog portal (KB0534767)
• When High Security is turned ON, an ESS user is not able to read the sys_choice.value. If the Choice...  
• CMS pages size incorrectly in IE9 when BODY height is not set to auto (KB0534768)
• Header information displayed in reference field with Auto-Complete cannot be translated (KB0534766)