Weekly Digest: New Knowledge Base Articles

[bianca_vaccarin]

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

Last Week's newly added and updated Knowledge Base articles:

(Requires a login to view)

Email — Configure, diagnose and resolve issues with email and notifications.

• Inbound emails with foreign characters do not show properly in activity logs (KB0533563)
• Using UI Macro "email_reply" - when replying to received emails - the "To:" field is populated with ...
• When the customer deletes and recreates the SMTPSender and EmailReader, the stats on the Email Prope...
• Viewing last two comments when using getJournalEntry to add a journal entry to a notification (KB052...
• OOB ACL on sys_email.read removes records from the list (KB0524231)
• The VCALENDAR organizer is placed into the calendar event twice, resulting in an unresolvable email ...
• Write ACL evaluating to True - Email icon not displaying (KB0533402)

Financial Management — Plan, analyze, direct and control costs using ServiceNow financial management.

• Financial mgmt issue by not generating exp lines as expected (KB0533403)

Incident Alert — Enable organizations to manage quick and easy alerts within groups using incident alerts.

• Opening the Incident Alert Form is extremely slow (KB0533275)

Knowledge Management — Help important information flow between the IT departments and the company or organization using knowledge management.

• 'ARTICLE NOT FOUND' in header of all knowledge base articles (KB0533538)
• Searching Knowledge causes the text search query to be executed twice (KB0533353)

Orchestration (RBA) — Automate simple or complete system tasks with Orchestration (RBA).

• SOAP Message activity is truncating all characters after newline [\n] character when passed into var...

Platform — Manage fields, function and tasks within the ServiceNow platform.

• When fixing the errors on new user form giving invalid update (KB0529860)

SDLC — Create and manage incremental framework in software development environments with SDLC.

• Create story UI action causes incorrect time value to be inserted (KB0524268)

Text Search — Administer global text search or Zing text search, to index and find information with text searches.

• Catalog Search autocomplete doesn't work in multi-language (KB0529620)

User Interface (UI) — Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

• Cannot save a true-to-false change made to a derived boolean field (KB0534691)
• When editing a glide_list in $tablet.do view, clicking Done without making changes clears the list o...