What is Workflow Data Fabric?

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In today’s complex digital landscape, enterprises are juggling an ever-growing web of platforms, tools, and data sources, often resulting in disconnected workflows, siloed operations, and diminished agility. ServiceNow’s Workflow Data Fabric is purpose-built to solve this challenge.

It provides a unified architecture that seamlessly connects people, systems, data, and AI into end-to-end, intelligent workflows—across the enterprise. Unlike traditional data fabrics that focus mainly on data access, ServiceNow’s Workflow Data Fabric is workflow-first and builds upon what ServiceNow does best...being a system of action. 

It fuses data integration, real-time event orchestration, machine learning, low-code tooling, and rich metadata intelligence into a single, extensible system of action. The result? Not just data movement, but context-aware workflows that are proactive, resilient, and fully automated.

By bringing data into flow with work, ServiceNow enables organizations to eliminate manual tasks, reduce fragmentation, and make faster, smarter decisions. Whether automating service operations, streamlining employee experiences, or powering customer interactions, the Workflow Data Fabric delivers a connected, AI-augmented layer that drives efficiency and scale.

More than a product, ServiceNow’s Workflow Data Fabric is the digital backbone for enterprises looking to modernize operations, maximize agility, and thrive in a world where speed and intelligence are competitive imperatives.