The ServiceNow product documentation site, docs.servicenow.com, is where you can go to learn everything about how the Now platform and its features work. Whether you're on the Istanbul release or you've just taken the latest patch, ServiceNow documentation helps you find out what's new in the product, what's fixed, and how to use ServiceNow to get your job done.
Besides documenting every application, feature, patch, and hot fix for the Now platform, the product documentation team also works hard to make your experience with our doc site better. We've recently added features to make using our content easier and we've fixed a few bugs. Here are some highlights.
What's New on the Product Documentation site
Mini Table of Contents
The biggest piece of feedback we've heard is that we need more content on our doc pages. To support our efforts to address that feedback, we've introduced mini tables of contents (TOCs) on longer pages with multiple headings.
The table of contents expands and contracts as you scroll — and it's sticky. It stays with you no matter where you are on the page.
Time stamps to indicate when topics are last updated
You want to know how "fresh" our content is, so we've provided time stamps to show when something has been updated.
The end to Dead End searches
If you misspell a word in a search query, it's frustrating to get the dreaded "No results" page. We've rolled out "Did you mean…?" to help you avoid dead-end searches. For example, search for "mild" and we'll suggest "MID" (as in MID Server) if no content matches "mild." We'll continue to tune and refine "Did you mean…?" to make it more and more useful over time.
Fixed on the Product Documentation site
| Problem | Resolution |
|---|---|
| Left navigation menu (table of contents) does not stay minimized when you navigate from page to page. | The left navigation menu stays minimized when you navigate to another page. If you expand the menu, it remains expanded until you minimize it again. |
| When you click a link to navigate to a new topic, you are taken to the bottom or middle of the new page. | Clicking a link to another topic takes you to the top of the new page. |
| Previous Topic and Next Topic buttons are only at the top of a page. | Previous Topic and Next Topic buttons, as well as the Save as PDF button, are at the top and bottom of each page. |
| Certain search queries return results with excessively long descriptions. | All search queries return a short description that is actually short. |
| "Share" button in the footer of a page with a mini TOC might be hidden behind the Previous Topic button when the left navigation menu is expanded. | In progress. Workaround: Increase the size of your browser window or minimize the left navigation menu to access the share button. |
Keep the feedback coming! Let us know what you think about these recent additions and bug fixes. You can send email to docfeedback@servicenow.com or leave us a comment.
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