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Hello SNUG Members!
We are just two weeks away from our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis!
This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. The current agenda is below but still in development.
***We are still looking for customer speakers, if you would like to speak, please reach out to Melissa.Romolton@servicenow.com***
Agenda: * subject to changes *
9:00am - 9:30am Workshop Registration Check In & Breakfast
9:30am – 11:30am Optional Workshop - Put AI to work(shop) for Service Ops
12:00pm – 12:30pm General SNUG Registration + Networking + Lunch
12:30pm – 12:45pm Welcome Address + Agenda Review
12:45pm – 1:15pm Customer Presentation: TBD (Looking for Presenter)
1:15pm – 1:45pm What’s New in ServiceNow Zurich Release | ServiceNow
1:45pm – 2:00pm Networking Break
2:00pm – 2:30pm CMDB Governance | CRI Advantage
2:30pm – 3:00pm Customer Presentation: TBD (Looking for Presenter)
3:00pm – 4:00pm Networking Reception
You will have the opportunity to network with your peers during breaks, lunch, and afternoon networking.
Get ready to leave energized to make work, work better!
Register now to secure your space and keep updated as the agenda grows!
We look forward to seeing you there!
**To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs.
Tomorrow is the 2025 SNUG in Indiana on Thursday, November 13th! This SNUG will be hosted at High Alpha in Indianapolis, IN. We are excited to connect our customers to share best practices, knowledge, and network! Please see event details below.
Event Details:
Event Name: Indiana SNUG
Date: Thursday, November 13th, 2025
Time: 12:00pm – 4:00pm *Workshop Registration starting at 9:00 am
Location: High Alpha | 830 Massachusetts Ave., Suite 1500, Floor 4, Indianapolis, IN 46204
Sponsor: CRI Advantage
Dress Code
We recommend business casual attire.
Parking Instructions
There is a public parking garage located on 824 Massachusetts Ave, Indianapolis, IN 46204. Upon arrival, retrieve a ticket and feel free to park in an open stall that does not have a reserved sign in front. Your event host will validate parking at registration. After parking, exit the Garage on foot onto Mass Ave and then enter the building through the main doors under the High Alpha awning on Mass Avenue.
Check In & Arrival Instructions
Check-in using our guest management device on your right-hand side. Search “High Alpha” in the directory and you will be connected with our Office Manager who will release the door and provide further instructions.
Food and Beverages
Complimentary breakfast will be served for lab attendees. Complimentary lunch will be served for all SNUG attendees starting at noon. Appetizers and beverages will be available during the reception. Efforts have been made to accommodate food preferences.
**If you plan to attend the workshop, please bring your fully-charged laptop in the event you are not seated near an outlet.**
Agenda:
9:00am - 9:30am Workshop Registration Check In & Breakfast
9:30am – 11:30am Optional Workshop - Put AI to Work(shop) for Service Ops (Travis McIntyre & Chris Fulton)
12:00pm Lunch
12:00pm – 12:30pm General SNUG Registration + Networking
12:30pm – 12:45pm Welcome Address + Agenda Review
12:45pm – 1:15pm ServiceNow Journey with Atlas
1:15pm – 1:45pm What’s New in ServiceNow Zurich Release | ServiceNow (Abbie Shuler)
1:45pm – 2:00pm Networking Break
2:00pm – 2:30pm CMDB Governance | CRI Advantage
2:30pm – 3:00pm ECPro with Community Health Network
3:00pm – 4:00pm Networking Reception
Join us to make our over 900K member community even better. Create your free account and make the world work better for everyone.
Join the Community