Now Mobile QR Scan

[spandanchakrabo]

Introducing Now Mobile QR Scan app to enable to log an incident just by scanning the QR Code of an asset or facility or a conference room. 

Laptop not working, printer out of paper or spill in the conference room? Simply scan to report an issue or get help using our knowledge bases and catalogs.

Sometimes, the speediness and timeliness of reporting an issue is paramount. An employee no longer has to open the laptop and navigate to the portal to report an issue. With the QR Scan application, it is now simple. Tap, scan and get help.

QR Scan application

• Allows an employee to report an issue by creating an incident using a pre-defined template specific to the item scanned.
• Allows an employee to get help regarding the item scanned with the help of existing knowledge articles.
• Allows an employee to place an order regarding the item scanned using the existing catalogs.

Allows the system administrator to configure targeted actions for specific items. This ensures that the employees have the right set of actions related to the item scanned.

To download and try the app visit Innovation Lab in the ServiceNow store.

[Dave65]

I cannot find the app in the store.

[Nia McCash]

It's there now. Here's the link.

[Victor66]

I can find the app but how do i get it? ive requested it is that th first step?

[Eric60]

Is this app going to get certified for install on Rome+ instances?

[vishnu48]

Hi , 

For me after scan it shows URL that was unable to open for me ?

can you please suggest on that

[Krishna Nagara1]

Hi @vishnu48 ,

Does the url work fine on a browser? Sorry if you already checked this.

What is the error?

[vishnu48]

Hi Krishna,

In browser the URL was working fine but in now mobile it was not working

[vishnu48]

Hi Krishna,

After scanning the QR code it display the URL . Once the URL clicks it will redirect to hardware table list view in now mobile. it will not show any details.

[Jerry kk Wong]

Hello, i see a message as per screenshot that this is not available for installation on any production instance, can you advise when this will be available?  Thank you

[Krishna Nagara1]

Hi @Jerry kk Wong ,

Let me check on this and get back to you. Ideally it is not the case.

[Jerry kk Wong]

Thanks @Krishna Nagara1 

[Flying Bird]

@spandanchakrabo we want to use this feature in the Agent Mobile app.

Could you please confirm if this can be done or do we need to build things by ourselves?

Thanks in Advance.

Ravi

[kas11]

This app seems unavailable. Does anyone have idea where it has been moved or any similar new application launched by ServiceNow?