Agent Client Collector installation on mac devices

Pranita2 · ‎01-02-2023

Hello folks,

Can anyone provide me step by step configuration of agent client collector on MAC devices.

Any quick help is appreciated.

Thanks,

Pranita Bahuguni

Community Alums · ‎01-03-2023

Hi @Pranita2 ,

Below are the various ways to install :

Install Agent Client Collector on a system that uses macOS. You can either use a single-line command script or follow a manual installation procedure if the agent is not connected to the instance or you want enhanced customization options.

To enable data collection, add the following lines to the sudoers file (sudo visudo):

_servicenow ALL= SETENV: /Library/Caches/servicenow/agent-client-collector/osquery/bin/osqueryi *, /usr/sbin/lsof
Defaults:_servicenow !requiretty
Defaults exempt_group += _servicenow

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charliwest · ‎11-28-2023

Are we sure this is correct? When trying to sudoers file with visudo I get:-
sudo visudo /etc/sudoers.d/01_servicenow
/etc/sudoers.d/01_servicenow:3:26: invalid operator "+=" for "exempt_group"

If you just save it anyway you get this when running any sudo commands:-

Preston_83 · ‎03-20-2023

For this to work, I had to use this sudoers file entry:

_servicenow ALL= SETENV: /Library/Caches/servicenow/agent-client-collector/osquery/bin/osqueryi *, /usr/sbin/lsof, /usr/sbin/system_profiler
Defaults:_servicenow !requiretty
Defaults exempt_group += _servicenow

Hope this helps

ssr99 · ‎01-20-2025

Hi @Pranita2

Could you please share single line command you have used for acc installation on mac, I am using below command but its giving error.

ACC_API_KEY=<api_key> ACC_MID=wss://<mid_ip>:<websocket_port>/ws/events bash -c "$(curl -L https://<instance URL>/api/sn_agent/agents/install_agent)"