Bi-directionnel OBM intergration

[George18]

Hi,

Has anyone created or found a connector which is Bidirectionnel for OBM to ITOM?

The connector which is avaialble from ServiceNow is one side only.

Thanks

[Raj_Esh]

Hi George,

From the Microfocus end, you will get two connector(Any one can be used) kind of options to use it for Bi-Directional.

Operations Bridge Integration for ServiceNow (I used it before)

ZigiOps for ServiceNow

Hope it helps.

Thanks,

Rajesh

[George18]

Hi Raeshj,

thanks for the quick response.

The Operations Bridge integration for ServiceNow connector is it free?

I guess the bi-directional communciaiton works well?

Does it use the MID server?

Can it get topology from ServiceNow into OBM?

Thanks

[Raj_Esh]

Hi George,

It is called Micro Focus Operations Bridge Integration Hub and it needs a license. You may check with your OBM team to know more details about it.

Operations Bridge Integration for ServiceNow Gives you the architectural idea about the integration.

I remember we have not used the MID server. We did not do the topology, but I guess it can be done using the Micro Focus Operations Bridge Integration Hub.

Hope it helps.

Thanks,

Raj

[George18]

Hi Rajesh,

Thank you so much for your reply.

I have heard that Operations Bridge Integration for ServiceNow and

ZigiOps for ServiceNow are in fact the same connector. That Operations Bridge Integration for ServiceNow has been created by Zigiops. In addition, do you know if their is a cost to use the Operations Bridge Integration for ServiceNow connector?

Thank you