CMDB Table for Symantec Blue Coat Proxy appliance?

Brent Sutton · ‎02-11-2020

Hi All,

We're creating a custom pattern for Symantec Bluecoat Proxy appliance. I've been looking for a table in the CMDB for proxy's but am not sure where this should be located. Any advice on the correct table to use would be much appreciated.

Thanks in advance,

Brent

Andrew Westerv4 · ‎02-11-2020

Traditionally, I'd still consider web gateways as firewalls and therefore classify them in
IP Firewall [cmdb_ci_ip_firewall] or Firewall Hardware [cmdb_ci_firewall_network]. ServiceNow hasn't really had a clear distinction between the two classes in the CMDB model, so I have always used IP Firewall since it fit the theme with IP Switch/Router/etc classes.

View solution in original post

Brent Sutton · ‎02-27-2020

Hi Simon,

Unfortunately, I cannot share the pattern that I created for my company. I would, however, point you to a couple of key MIB's to extract a base level of information.

RFC1213-MIB - pull the sysName (OID 1.3.6.1.2.1.1.5) and sysDescr (OID 1.3.6.1.2.1.1.1)

BLUECOAT-SG_PROXY-MIB - sgProxySerialNumber (OID 1.3.6.1.4.1.3417.2.11.1.4), sgProxyVersion (OID 1.3.6.1.4.1.3417.2.11.1.3), sgProxySoftware (OID 1.3.6.1.4.1.3417.2.11.1.2)

* I found some helpful information on the community posted here - Serial Number OIDs for Blue Coat ProxySG, ProxyAV and CAS devices

For IP and Network Adapter Information you need to merge information from the ipAddrTable with the ifTable:

RFC1213-MIB - mib-2.ip.ipAddrTable.ipAddrEntry (OID 1.3.6.1.2.1.4.20.1) >ipAdEntAddr, ipAdEntIfIndex, ipAdEntNetMask

RFC1213-MIB - mib-2.interfaces.ifTable.ifEntry (OID 1.3.6.1.2.1.2.2.1)> ifIndex, ifDescr, ifType, ifPhysAddress, ifAdminStatus, ifOperStatus

Take a look at the OOB "LoadBalancer Network Hardware" pattern library for clues on how to combine the tables.

* NOTE: You need to create relationships between the Firewall [cmdb_ci_firewall_network], IP Address [cmdb_ci_ip_address] and Network Adapter [cmdb_ci_network_adapter] tables otherwise your pattern will fail.

I really struggled to extract any useful information about CPU, memory or disk information. I thought HOST-RESOURCES-MIB would contain this information but it returned nothing in our Blue Coat deployment. If you have better luck extracting this information it would be great if you could share.

If you found this information useful then please mark this post as helpful so other community members can benefit from this information.

Brent

cyked · ‎02-28-2020

We classified our Blue Coat devices as App Appliances.