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CMDB Table for Symantec Blue Coat Proxy appliance?

Brent Sutton
Mega Sage

Hi All,

We're creating a custom pattern for Symantec Bluecoat Proxy appliance. I've been looking for a table in the CMDB for proxy's but am not sure where this should be located. Any advice on the correct table to use would be much appreciated.

Thanks in advance,

Brent

1 ACCEPTED SOLUTION

Andrew Westerv4
Mega Guru

Traditionally, I'd still consider web gateways as firewalls and therefore classify them in 
IP Firewall [cmdb_ci_ip_firewall] or Firewall Hardware [cmdb_ci_firewall_network]. ServiceNow hasn't really had a clear distinction between the two classes in the CMDB model, so I have always used IP Firewall since it fit the theme with IP Switch/Router/etc classes.

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8 REPLIES 8

Brent Sutton
Mega Sage

Hi Simon,

Unfortunately, I cannot share the pattern that I created for my company. I would, however, point you to a couple of key MIB's to extract a base level of information.

RFC1213-MIB - pull the sysName (OID 1.3.6.1.2.1.1.5) and sysDescr (OID 1.3.6.1.2.1.1.1) 

BLUECOAT-SG_PROXY-MIB - sgProxySerialNumber (OID 1.3.6.1.4.1.3417.2.11.1.4), sgProxyVersion (OID 1.3.6.1.4.1.3417.2.11.1.3), sgProxySoftware (OID 1.3.6.1.4.1.3417.2.11.1.2)

* I found some helpful information on the community posted here - Serial Number OIDs for Blue Coat ProxySG, ProxyAV and CAS devices

For IP and Network Adapter Information you need to merge information from the ipAddrTable with the ifTable:

RFC1213-MIB - mib-2.ip.ipAddrTable.ipAddrEntry (OID 1.3.6.1.2.1.4.20.1) >ipAdEntAddr, ipAdEntIfIndex, ipAdEntNetMask

RFC1213-MIB - mib-2.interfaces.ifTable.ifEntry (OID 1.3.6.1.2.1.2.2.1)> ifIndex, ifDescr, ifType, ifPhysAddress, ifAdminStatus, ifOperStatus

Take a look at the OOB "LoadBalancer Network Hardware" pattern library for clues on how to combine the tables.

* NOTE: You need to create relationships between the Firewall [cmdb_ci_firewall_network], IP Address [cmdb_ci_ip_address] and Network Adapter [cmdb_ci_network_adapter] tables otherwise your pattern will fail. 

I really struggled to extract any useful information about CPU, memory or disk information. I thought HOST-RESOURCES-MIB would contain this information but it returned nothing in our Blue Coat deployment. If you have better luck extracting this information it would be great if you could share.

 

If you found this information useful then please mark this post as helpful so other community members can benefit from this information.

Brent

cyked
Mega Guru

We classified our Blue Coat devices as App Appliances.

Rick Mann
Tera Expert

Hey Brent - I know its been a while since you've worked on your Blue Coat pattern. Would you be able to share some info about what you did? We are currently working on Discovery of Blue Coat SG-VA. Thanks!

Hey Rick, it has been a really long time since I worked on this. I provided quite a bit of information about the MIBs I used at the time (in an earlier thread with Simon). I've switched roles a couple of times since this post and don't have any additional information above what has already been posted. Good luck with your pattern building.