how to trigger notification Keeping Set of users or full users from group as CC in email notificatio

lakshmi_laksh · ‎05-08-2025

Hello,

I have a requirement, i need to send notification to all users of a particular group as CC.
anyone can help me on this
thanks in advance.

Ankur Bawiskar · ‎05-08-2025

@lakshmi_laksh

you will have to use email script and then iterate over sys_user_grmember table and use this line

email.addAddress("cc", "email", "name");

something like this

(function runMailScript(current, template, email, email_action, event) {

    // Add your code here
    var gr = new GlideRecord("sys_user_grmember");
    gr.addQuery("group.name", "Group ABC");
    gr.query();
    while (gr.next()) {
        email.addAddress("cc", gr.user.email.toString(), gr.user.getDisplayValue());
    }

})(current, template, email, email_action, event);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

SumanthDosapati · ‎05-08-2025

@lakshmi_laksh

You can write below script to get the users email addresses from a group and add them to cc

var emails = [];
var grMem = new GlideRecord('sys_user_grmember');
grMem.addQuery('sys_id', 'giveyourgroupsysidhere');
grMem.query();
while(grMem.next())
{
	email.addAddress("cc", grMem.user.email, grMem.user.getDisplayValue());
}

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth