How we can find whether a user is utilizing a role assigned to them.

Preethi26
Tera Contributor

Hi Team,

We are working on License part for ServiceNow.

Wanted to know the role usage. how we can find whether a user is utilizing a role assigned to them.

Example: If user as itil role and once in 60days he is logging to portal and platform to just view, last login will be calculated based on his login. But Here the license is not fully utilized.

Like similar way how can we check if user is fully utilizing the role provided to him.

Kindly suggest.

 

Thank You.

10 REPLIES 10

Yes, i want to get the user transactions details/usage made to particular role.