Inbound Emails not getting processed and getting ignored with email "type: received - ignored"

[SaileeV]

Trying to send emails from my personal Gmail account. Connection tested successfully. 

Navigating to : System Logs -> Email

Type field shows: Received -ignored

Can someone assist on this ?

Attaching error screenshots for reference

[Tony Chatfield1]

Hi, unfortunately the partial screenshots and details in your post don't help much with diagnostics.
Does the sending email address exist in your instance as a user or contact?

If not
Have you enabled automatic creation of users for unknown emails?
Enable automatic user creation (servicenow.com)

Has someone disabled the guest account for your instance

Inbound Action does not work for emails sent by users without a profile in the instance - Support an...

This SNC guide may also help
Verifying Inbound Email User and Incident Creation Settings - Support and Troubleshooting (serviceno...

[Andrew_TND]

Hi @SaileeV 

The information you've provided is a bit limited, e.g. Inbound action/flow that processes the email.

From the looks of it though I've got a feeling its not worked because you've sent it from an external domain.

Check your mailbox filters as it could potentially be that your instance has been configured to only accept emails from within your organisation.

System Mailboxes > Administration > Filters

Please mark as helpful or if its resolved the issue, CORRECT!