Mid Server Password change

[Kanna12]

We have mid server already in place by another team. Not i want to change the mid server password.

How can i do that to change existing mid server password ?

I downloded zipped windows mid server and and trying to open configuration file, but it is not opening.

Is this right way to do that or any other steps that i need to perform for update password.

Please advice here!!
Much apprecialted

[AshishKM]

Hi @Kanna12 , 

First you need to check, how this MID is connecting to ServiceNow instance, there must be some service account in User ( sys_user ) table. If you have remote access on the MID host then you can check the MID folder path and config.xml file in agent folder.

As an admin if some other team is managing the host where this MID is installed then you have coordinate with that team, do not change password without consulting with that team else MID will stop and any scheduled activity will fail. Both team has to work together to updat the MID account password. 

Note1: Downloading MID zip on your local machice/laptop will not change anything on configured/running MID on your client's ServiceNow instance. 

Note2: config.xml inside the agent folder, you can open in notepad.

Let me know if you have any other question.

-Thanks,

AshishKM

[Kanna12]

Thank you  Ashish..

Who ever created mid server that team got replaced with my team. We have to take care of it. Mid server user name got created in users table and assigned mid_admin role.

I don't have mid server access to check.

Do we need acess to get into mid server to find agent folder cong.xml path ?

[AshishKM]

Yes, you /( team ) need remote access on that host machine where this MID is installed.

You can check the host name ( and IP ) of that on-premise ( or cloud ) server. 

AIf you/( team ) dont have access then you are ask to team who manage those hosts ( generally window/linux/unix support team ), that team can grant remote/ ( local admin) access on those host.

if you want to connect and discuss more on it , please send meeting link in inbox.

[PavanBV]

Hi @Kanna12  - changing the password for your mid server that's already up and running is not recommended. I would suggest 2 possibilities here.

• Option 1
  • On the same host, Install a new MID server with the username and password of your choice and deactivate/stop the old one.
• Option 2
  • Change the password of the mid user account in ServiceNow.
  • Login to the host where mid server is installed and top the windows service of the existing mid server
  • Open the config.xml file and replace the username and the password(which will be in encrypted format) with the new ones you need to configure.
  • Open "\agent\conf\wrapper-override.conf" file, rename the service backend and display names to be different from the existing ones(Below are the two lines 16, 18). Save and close the file. We are doing this step to ensure that there wont be any duplicate windows services with the same display and backend names.
  • 
  • Run Start.bat
  • Done.

I would suggest option 1 as its easiest and less complexity. For implementing these fixes, access to the host is must and you would have to work with your server teams.

Thanks,

BV