"Last Scan" field is not populating on 'AIX' and 'Windows' Server class in Related table> Software i

[Ashupakasma]

Hello experts,

I am trying to get the 'last scan' field on

Aix Server > Related tables > Software installation > last scanned.

But its not populating, The 'discovery source' is only 'ServiceNow discovery' for all AIX and Windows servers currently.

Please suggest how can I get it.

Tried to achieve it via business rule on cmdb_sam_sw_install table 

current.last.scanned = current.sys_updated_on;

but not succeed.

help on this, please

[AJ-TechTrek]

Hi @Ashupakasma ,

Can you please confirm, is this for some classes or some record on software installation or the issue with all record.

As per my understating this is due to pattern which is picking the information for related items for specific table or record, Check once.

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Thanks

AJ

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ServiceNow Community Rising Star 2024

[Ashupakasma]

Hi @AJ-TechTrek ,

Thanks for your quick response. As of now I am facing this issue with AIX and windows server class, I have seen almost 90% CIs are not having this field to be populated. 

even I have checked the pattern steps also(windows/Aix) but not find specific related to 'Installed software' or 'last_scanned'. 

Can you please help on this, please

[AJ-TechTrek]

Hi @Ashupakasma ,

Please check the discovery process for that particular class as well as update the discovery and service mapping pattern from Plugin in ServiceNow. I hope this will help to resolve your issue.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024