Service Mapping Error: Failed to match endpoint of type cmdb_ci_endpoint_tcp, please check the identifier rules

[waseem_asif]

While adding an entry point in Service Mapping for type TCP, receiving the following error: "Failed to match endpoint of type cmdb_ci_endpoint_tcp, please check the identifier rules". I also updated the discovery properties to use CMDB identifiers, but still unable to add an entry point. From context perspective, we recently upgraded Eureka to Helsinki.

[saadit]

Hi Waseem,

Were you able to resolve this issue yet?

I havent encountered this error message yet so I'm going to try to offer some common troubleshooting steps you can try.

• Validate the port on the entry point and make sure the same port is Listening the target CI (I'm sure you've already done this but still throwing it out there)
• Delete the entry point from the BSM and try delete the same from cmdb_ci_entrypoint_tcp table as well if it's still there - re-run discovery
• Whatever the target CI is, one thing I've seen work in the past is deleting the CI from the CMDB altogether and then re-running the discovery via Service Mapping.

Regards,

Saadi Tahmid

Cognizant Technology Solutions

[waseem_asif]

Hi Saadi,

Yes, I was able to resolve the issue and Issue was   that I had few mandatory fields. Once the mandatory fields were excluded, all worked fine.

Thanks,

Waseem

[Thilak K]

can you please help me here , where you excluded the fields?

[Dave Mau]

Are there any fields that are mandatory on your CIs?   If so you might want to exclude that from being mandatory on cmdb_ci_endpoint, cmdb_ci_hardware, cmdb_ci_lb_service , and cmdb_ci_appl