Requirement gathering during the kickoff meeting is and will always be a crucial step. Since it’s a stepping-stone for any implementation, it’s crucial that it should not be messed up and it must go in a smooth way.
Part 1 for Incident Management
I am attaching the business requirement-gathering template that I have been using for collecting the requirement for Change Management. This is an excel file having multiple sheets each containing a specific topic. The topics included are as follows:
- Change form
- Choice List
- Notifications
- State Propagation Matrix
- Workflow
- Reporting
- Task
- Other Requirements
- Plugins
Each sheet has what we get OOB and some of the best practices (based on my experience).
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----->Dhruv Gupta
