CIS-ITSM Simulator Task 20 Change Models

[BillMartin]

The Change Registration model should have the following states: Scheduled, Review, Closed, and Canceled. The initial state for the Change Registration model should be Scheduled.

1. Update the Change Registration model record to include all of the required states. 

2. Add a model state transition to allow change requests following this model to move from Scheduled to Review, Closed, and Canceled.

Please mark as helpful 🙂

[Community Alums]

Thanks for the solution

[BillMartin]

Hi everyone,

Please mark my post as helpful and solution accepted if you find it lucrative.

A million thanks!

Bill

[RenataN]

1. Solution: All > Change > Administration > Change Models > Change Registration > Model State > NEW > Scheduled > Save.

2. Solution: All > Change > Administration > Change Models > Change Registration > Model State > NEW > Scheduled > Model State Transitions > NEW > Scheduled to Review, Scheduled to Closed, and Scheduled to Canceled.

Please, mark my post as helpful. 

[BillMartin]

Hi @RenataN ,

Thank you for your input.

Kind regards,

Bill

[TechnologistTim]

Thank you @RenataN. 

Your info was current and helped me. I was stuck on step 2. The original post is out of date. 

[BillMartin]

Hi all,

Please also reference @RenataN post for the latest ☝️

[MimiE]

Thanks @RenataN 

Just a quick note 

Remember to set the schedule record to initial state before validating

[Jon50]

Thanks to BillMartin and RenantaN for their input, I was still stuck and couldn't make sense of it, until I noticed the expansion dropdown on the State Model... got there in the end though, screenshot below: