CIS-ITSM Simulator Task 22 Copy Change Request Attributes

[BillMartin]

1. Add The following field to be copied when a new change is created using "Copy Change" functionality:

Implementation plan

 2. Add The following field to be copied when a change task is copied:

Change Task Type 

[Maik Skoddow]

Hi @Bill U'Ren 

can you please explain why are you presenting the solutions for the ITSM simulator?

Kind regards
Maik

[BillMartin]

hi Maik, I am assisting fellow community members who are struggling. 

thanks,

Bil

[Maik Skoddow]

Hi @Bill U'Ren

what comes next? Do you want to offer solutions for the CIS certification?

Kind regards
Maik

[BillMartin]

yes sir definitely!

Thanks,

Bill

[Satiir Stevenso]

Hey,

I am just trying to understand how is the change_type_task derived from a service. I looked in sys properties to see if the word service would be in any of the fields. It is not. Is this common knowledge that the change_task_type is a service in the change task related list?

[BillMartin]

Hi Satir,

The sys properties distinction is a configuration rather than a service.

You can have further read.

https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/change-management/task/c...

Thanks,

Bill

[Satiir Stevenso]

Thank you. I figured it out. They changed it from task type to service. So when you got the change form it shows you the system property and enter that into the change properties for copying objects.

I think what you are doing is helpful, when you add the how you get your answer this will be most effective. They've added about 4 or 5 more tasks.  I may need help soon.

[MGZ9]

2. Add the following field to be copied when a change task is copied from the originating change:

• Service 

Use  business_service 

[Davidh3]

Hi MGZ9,

It took me quite a while to find this article. I guess they've updated it with each version or so. Thank you for the updated solution.

[Ritik Mishra]

Nice Article

[BillMartin]

Thanks @Ritik Mishra ,

Sharing the latest documentation for further reading.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

Please mark the article as helpful if you find it lucrative.

[johnpierce]

If you go to the Change Task table [Tables / Change Task] and look for the "Service" column, you find the Column name is "business_service".  

[Leon Kogut]

I can confirm that "business_service" is the correct column name.

Thanks Johnpierce!

[BillMartin]

thanks @Leon Kogut 

[bjrich01]

Obvious question from a student: Why hasn't a ticket been opened to correct this error?  I'm working in the lab right now and multiple issues have been found with the simulator.  So glad this corrected answer is here, but why hasn't it been fixed....for years????  Thansk Bill and MGZ9!!!!!