Configure SLAs using the Retroactive Pause Condition

[knight202]

ServiceNow - Retroactive Pause - SLA Condition - YouTube

In the video above, I address the following:

* How to conceptualize Retroactive Start and Retroactive Pause conditions;

* How to construct SLAs using Retroactive Pause conditions.

* Response to ServiceNow Community Post:   https://community.servicenow.com/message/1206329#1206329

* How SLAs with Retroactive Start and Pause conditions react to different situations.