n_kaura
ServiceNow Employee
ServiceNow Employee

Welcome to the Digital Portfolio Management (DPM) Community series!

 

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Watch curated video overviews and deep dives to help you navigate the DPM workspace and achieve exceptional outcomes. These resources are designed to enhance your skills and expertise, ensuring a smooth and informed journey.

 

Video

Description

 

DPM Launch and Learn video series

This video series starts with an overview of DPM, how it connects to other parts of the ServiceNow Platform like DevOps, CSDM and introduces you to the available configurations.​​ The topics covered in the video series include:

  • Introduction to DPM
  • CSDM and DPM
  • Data Relationships
  • Configuring, Editing, and Duplicating Pages in DPM
  • KPI Groups and deciding on what key metrics matter most to you in DPM

 

DPM Academy

 This video series provides a deep dive into key personas using DPM, how to set-up your portfolios, and build services using Service Builder. The topics covered in the video series include:
  • Overview, Personas and Solution Types
  • Enterprise and Personal Portfolios
  • Create Service Portfolios and Taxonomy nodes
  • KPI Groups Deep Dive and Troubleshooting

 

Training Links

IT Service Management (ITSM) Implementation

Common Service Data Model (CSDM) Fundamentals

ServiceNow Administration Fundamentals

 

Refer to the DPM Toolkit Community Article Series to view more resources on DPM.

 

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Comments
jaguthrie
Tera Contributor

The training that the Common Service Data Model (CSDM) Fundamentals links to is for CSDM 3.  They are on CSDM 5 now.

n_kaura
ServiceNow Employee
ServiceNow Employee

@jaguthrie The course content contains Delta for CSDM 4.0 and the team will be releasing CSDM 5.0 course soon. Post release the links will be updated. 

Version history
Last update:
‎07-23-2024 02:34 PM
Updated by: