ITSM Value Realization Webinar Series
End-Of-Life Upgrades
April 12, 2017 - 10am PDT
Join us on the Webinar to learn about the End-Of-Life Upgrades program and understand how it works.
This webinar provides an overview of the ServiceNow End-Of-Life Upgrades program, whose purpose is to help customers stay on supported release families. Attendees will hear directly from the experts about how the EOL Upgrades program works, best practices for upgrades, and answers to customers' most common questions.
If you have questions while watching the recording, post them as comments down below.
Click here for the presentation slides (1.7MB PDF)
Featured Speakers
Denise Kennington is a Senior Program Manager at ServiceNow. She manages the Quarterly Patching Program and End-of-Life Upgrades. Denise has been with ServiceNow for over a year and her focus is to ensure the highest levels of security, availability, and performance by maintaining all instances on secure versions.
Karen Cangialosi is an ITSM Customer Experience Manager at ServiceNow. Karen has more than 20 years of experience in working for software companies in a variety of roles from user experience to business operations to customer experience. She's been with ServiceNow for over two years. During that time, she has worked to develop an upgrade process for one of the ServiceNow product lines. Her current focus it to improve the overall experience for ITSM customers by identifying customer pain points and then providing solutions to help them realize value with ServiceNow.
Find More ITSM Guides Webinars: ITSM Value Realization Webinars - Calendar
