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2 hours ago
Introducing support for Events API for Notify Connector for Microsoft Teams in v2.10
Introduction
The Events API in Microsoft Teams provides enhanced capabilities for managing calendar events and meetings and offers capabilities related to Transcript retrieval in ServiceNow.
OnlineMeeting API has a limitation that it does not allow retrieval of Transcripts via APIs which is available in Events API.
Prerequisites
| Requirement | Details |
|---|---|
| ServiceNow Version | Zurich or later |
| Connector Version | v2.10 or later |
| Setup Type | ⚠️ Self-Configured only. Pre Published setup not supported yet. (WIP) |
| Spoke version | Microsoft Teams Communications Spoke ( v 1.5 or later) |
New Permissions Required
Events API requires additional Microsoft Graph permissions beyond OnlineMeetings API:
| Permission | Purpose |
|---|---|
|
|
Create/update calendar events |
New Permissions Required - For Transcripts to work
Additional permissions which you can grant if you intend to use Transcript retrieval from Microsoft.
| Permission | Purpose |
|---|---|
OnlineMeetingTranscript.Read.All |
Access to all Transcripts |
Setup Steps
Step 1: Update Azure AD App Permissions
- Navigate to Azure Portal → Azure Active Directory → App Registrations
- Select your Notify Connector app
- Go to API Permissions → Add a permission
- Select Microsoft Graph → Application permissions
- Add:
Calendars.ReadWriteOnlineMeetingTranscript.Read.All (As required)
- ⚠️ Critical: Click "Grant admin consent for [Tenant]"
- Verify all permissions show ✅ "Granted" status
Step 2: Enable Events API in ServiceNow
Navigate to: Notify → Microsoft Teams → Configuration → Setup → Use Events API
Setup Steps for enabling Transcripts
When Events API is enabled on the configuration records, One can see a Transcript & Summary tab appear.
There are 3 modes with which transcript feature can be used,
Option 1: Do Not Provide or Store the Transcript ❌
No transcript data is retrieved from Microsoft Teams
Option 2: Allow Only the Link to the Transcript 🔗
Stores only the URL to the transcript
Option 3: Download and Store the Transcript as Attachment 📎
Automatically downloads transcript from Microsoft Teams
Resources
Tags: #Notify #MicrosoftTeams #EventsAPI #IntegrationHub #Zurich
