Author: Stephanie.Comardelle
ServiceNow believes a significant key to our customer's success is maintaining a holistic focus on clear governance, known strategy, maximized technology, optimized process, and informed people throughout the implementation lifecycle.
CLEAR GOVERNANCE
ServiceNow drives effective project governance by focusing on the following principles: strategic alignment, risk management, resource management, performance management, and value delivery.
Strategic Alignment - Project scope is aligned with your corporate strategy to drive business value. In order to achieve this there must be a clear vision between all project stakeholders.
Risk Management - Project risk is effectively managed through regular project status reporting and development demonstrations with project stakeholders.
Resource Management — The following key components of resource management are imperative for a successful implementation: stakeholder engagement, defined roles and responsibilities, and professional discipline.
Performance Management — Project performance is managed by defining measurable success criteria, frequently reviewing past performance and development, and focus on continuous improvement.
Value Delivery - ServiceNow strives to deliver business value early and often to our customers in the implementation lifecycle. Our implementation methodology is designed to accelerate time to value and increase user adoption.
KNOWN STRATEGY
Developing and communicating a clear project strategy is an important aspect to a successful ServiceNow deployment. ServiceNow believes the following controls are an important piece of known strategy:
- Clearly defined and agreed upon scope
- Clearly defined roles and responsibilities
- Identified and documented business requirements
- Proper planning and preparation for project kick-off
- Executive sponsorship (Customer & ServiceNow)
- Committed project team (Customer & ServiceNow)
- Designated project owner (Customer)
- Utilizing ServiceNow Implementation Methodology
- Applying ServiceNow Best Practices
MAXIMIZED TECHNOLOGY
By defining a Known Strategy you can clearly identify how to maximize your experience with ServiceNow.
OPTIMIZED PROCESS
ServiceNow has developed a comprehensive implementation methodology based upon ServiceNow best practices and 1000's of successful implementations. Called "StartNow", the methodology leverages agile scrum, an iterative approach to implement in a modular fashion, and focuses on delivering value early and often. All project related information including the project plan is stored in the PPM application of the customer instance to provide a single system of record and maximum project transparency.
INFORMED PEOPLE
Effective communication with key project stakeholders, both ServiceNow and customer is a key component to overall project transparency and ultimate success. On a regular basis the ServiceNow Engagement Manager will conduct the following meetings with key project stakeholders: project status meetings, sprint planning meetings, and sprint review & demonstration meetings.
