tiagomacul
Giga Sage
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on 12-19-2019 12:32 PM
How to configure SLA definition using variables?
| Image | Description |
 | 01. >> Service Level Management > SLA Definitions |
 | 02. New |
 | 03. Name |
 | 04. Type |
 | 05. Table |
 | 06. Workflow |
 |
07. Duration Ex: Days, hours, minutes, seconds |
 | 08. Well, Go to "Start Condition" tab |
 | 09. Show Related Fields |
 | 10. Request Item |
 | 11. Variables |
 | 12. Select your Maintain Item |
 | 13. Select Your Variable |
 | 14. Type/Select the value. |
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User378568
Giga Explorer
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12-19-2019
12:56 PM
Great. Pictures always help us to understanding.
