How to Create an SLA with a Relative Duration in Kingston

[knight202]

Ever wonder how to create an SLA with a Relative Duration? See how in my video below.

https://youtu.be/I25bn2BsmFE

Items demonstrated/discussed in this video:

* Navigated to the Relative Durations Module.

* Displayed the out of the box Relative Durations and created one based off of that model.

* Displayed and explained the SLA Definition created with the Relative Duration.

* Dot walked one of the SLA Definition's conditions.

* Demonstrated the SLA triggering on 2 incidents.

* Revised the Relative Duration to demonstrate how the Breach Date will change depending on when the SLA is opened.